REGULATIONS
1. FRAMEWORK AGREEMENT
SIA "Cosmetic Solutions", registration No. 50203278601, legal address: Pušķina iela 19-57, Daugavpils, Latvia. hereinafter - cosmolab, is provided on the website www.cosmolab.shop , hereinafter - the Website, the content available and the services provided in accordance with the terms and conditions set out below, the terms of delivery, the terms of return of goods, other terms and conditions and the operating policy set out on the Website in relation to certain functions , elements or advertising, and provides customer service, and all of the foregoing are set forth in and form part of these Terms and Conditions (collectively, the "Terms and Conditions"). By logging in to the E-SHOP section of the Website, you acknowledge that you have read these Terms and Conditions, understand them and agree to abide by them without limitation or condition.
If the consumer purchases the cosmetics for sale offered on the Cosmolab.shop Website via the Internet, hereinafter - the Goods, then such mutual agreement is considered a Distance Agreement and is subject to the legal norms of the Republic of Latvia governing the Distance Agreement, including, but not limited to, The Law of the Republic of Latvia “Law on the Protection of Consumer Rights”, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”.
If the customer who has ordered and purchased the product on the Website does not have legal capacity or legal capacity, the legal representative of this person (eg parents, guardians) is responsible for ordering and paying for the product. In the above case, the order is non-refundable and the purchase fee is non-refundable.
The distance contract for the purchase of the Product shall be deemed concluded at the moment of payment for the Product.
2. PRIVACY
Cosmolab.shop protects the fundamental rights and freedoms of individuals, in particular the protection of privacy, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and free movement of such data and repealing Directive 95/46 / EC.
Cosmolab.shop processes your personal data in different ways for several purposes, depending on whether you are a registered user (see point 2.2), an unregistered user (see point 2.3), you have subscribed to receive news (see point 2.4) or purchased a gift card (see section 2.5). Information related to the use of cookies is available Privacy Policy .
does not use or share the information you provide online without a legal basis. Cosmolab.shop is obliged to disclose personal data to state and local government officials in cases specified by law. We will be forced to disclose consumer personal information when required to do so by law.
Cosmolab.shop may process your personal data in aggregate form for statistical purposes in order to analyze and improve the services and products provided.
Cosmolab.shop takes all possible measures to ensure the security of your personal information in order to protect it against theft, loss, misuse, as well as against unauthorized access, disclosure, alteration and damage.
2.1. GENERAL RIGHTS
Under current law, you have the following rights:
- request access to your personal data;
- request the correction or deletion of your personal data as far as possible;
- request to restrict or object to the processing of your personal data;
- request the transfer of your personal data as far as possible;
- withdraw your consent to the processing of personal data at any time;
- submit a complaint to the national personal data protection authority;
- contact Cosmolab.shop and get additional information about the processing of your personal data.
Contact information of the National Data Protection Authority of the Republic of Latvia: State Data Inspectorate, Blaumaņa Street 11 / 13-15, Riga, Latvia, LV-1011, phone: +371 67223131, e-mail: info@dvi.gov.lv .
Cosmolab.shop contact information:
Cosmetic Solutions, SIA, Rīgas iela 63,
Daugavpils, Latvia, LV-5401, phone: +371 27905100, e-mail: info@cosmolab.shop .
2.2. REGISTERED USER
2.2.1. ACCOUNT ESTABLISHMENT
When registering on the Website and creating your customer account, hereinafter - the Account, your personal data is used to conclude an agreement with Cosmolab.shop on the creation and maintenance of the Account, which is used as a communication channel for concluding a Distance Agreement.
By creating an Account, you acknowledge that you are informed that the data you enter is processed to create and maintain the Account, including to create and maintain your wish list and purchase history, and to send you information related to the performance of the Distance Agreement, such as for order fulfillment, order clarifications.
Cosmolab.shop needs to receive and process your personal data in order to be able to conclude a Distance Agreement using the Account as a communication channel. If you do not provide this personal data, you will not be able to create an Account and enter into a Distance Agreement.
In addition, the information in your wish list and purchase history is used to improve the services and product offerings provided by Cosmolab.shop, based on Cosmolab.shop's legitimate interest in collecting information about the quality of the services and products offered.
The information in the Account about the concluded Distance Agreements (purchased products), including all communications with you, is stored as proof that the Distance Agreement has been concluded and executed. Cosmolab.shop retains this information based on the legitimate interest in protecting their rights and interests in the event of a dispute and the legal obligation to retain information about the business performed.
Your personal data related to the creation and maintenance of the Account and the conclusion and performance of the Distance Agreement is processed only by Cosmolab.shop and our cooperation partners, which provide order delivery, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you delete the Account or until the data retention period or limitation period specified in the legislation of the Republic of Latvia expires, whichever is later.
2.2.2. RECEIPT OF COMMERCIAL NOTIFICATIONS
By applying for commercial communications, such as promotions, special offers, you agree that Cosmolab.shop processes your personal data provided in the Registration Form and order form, including your geographical location and purchase history.
Cosmolab.shop processes your personal data in order to send you up-to-date and appropriate commercial communications. Cosmolab.shop performs various types of profiling, collecting the information you provide in order to analyze which services and products you may be interested in and send you a commercial announcement of suitable content.
If you purchase Goods on the Website, Cosmolab.shop uses your e-mail address to send commercial communications for similar Goods, even if you have not applied for commercial communications. If you do not wish to receive such notices, you may opt out of further use of your email address to send commercial notices in a separate e-mail immediately after placing your order, as well as at each time you receive a commercial notice.
Your personal data related to the sending of commercial communications is processed only by Cosmolab.shop and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications.
Cosmolab.shop will stop sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which may take up to five days.
2.2.3. FEEDBACK
By leaving a review of the Product, you agree that your name, the rating given to the Product and the review left will be published on the Website. If you have created an Account using the option to register via Facebook, your image will also be displayed in a reduced format next to the feedback.
The above-mentioned personal data is processed for the purpose of publishing a review on the Website and improving the quality of services and products provided by Cosmolab.shop. Reviews published on the website are only deleted if the product in question is no longer offered.
If necessary, Cosmolab.shop can contact you by phone or electronically to solve problems related to the service or product you have commented on. After contacting you, Cosmolab.shop will not continue to use your phone number or e-mail address in connection with the feedback.
Your personal data related to the publication of reviews is processed only by Cosmolab.shop and our partners who provide IT structures. The minimum required amount of personal data is transferred to cooperation partners.
2.3. UNREGISTERED USER
2.3.1. CONCLUSION OF A DISTANCE CONTRACT
In order to conclude the Distance Agreement, Cosmolab.shop needs to receive and process the personal data specified in the order form. If you do not provide your personal data, you will not be able to enter into a Distance Agreement.
Cosmolab.shop collects and saves information about your purchase history in order to improve the services and products provided, based on Cosmolab.shop's legitimate interest in collecting information about the quality of services and products offered.
The information related to the conclusion and performance of the Distance Agreement, including all communications with you, is stored as proof that the Distance Agreement has been concluded and performed. Cosmolab.shop retains this information based on the legitimate interest in protecting its rights and interests in the event of a dispute, and the legal obligation to retain information about the business performed.
Your personal data related to the conclusion and performance of the Distance Agreement is processed only by Cosmolab.shop and our cooperation partners, which ensure the delivery of orders, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until the data retention period or limitation period specified in the legislation of the Republic of Latvia expires, whichever is later.
2.3.2. RECEIPT OF COMMERCIAL NOTIFICATIONS
By applying for commercial communications, such as promotions, special offers, you agree that Cosmolab.shop processes your personal data provided in the order form, as well as your geographical location and procurement history.
Cosmolab.shop processes your personal data in order to send you up-to-date and appropriate commercial communications. Cosmolab.shop performs profiling by gathering information about your geographical location and purchasing history in order to analyze which services and products you may be interested in and send you a commercial announcement with suitable content.
As you purchase Products on the Website, Cosmolab.shop uses your e-mail address to send you commercial communications for similar Products, even if you have not applied for commercial communications. If you do not wish to receive such notices, you may opt out of further use of your email address to send commercial notices in a separate e-mail immediately after placing your order, as well as at each time you receive a commercial notice.
Your personal data related to the sending of commercial communications is processed only by Cosmolab.shop and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications. Cosmolab.shop will stop sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which can take up to five days.
2.4. NEWSLETTER
By agreeing to receive news by e-mail, you agree that Cosmolab.shop will send commercial notices, such as promotions and special offers, to the e-mail address provided by you.
Your personal data related to the sending of commercial communications is processed only by Cosmolab.shop and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.
Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications.
Cosmolab.shop will stop sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which can take up to five days.
2.5. GIFT CARD USER
In order to conclude a Distance Agreement on the purchase of a gift card, Cosmolab.shop needs to receive and process the personal data specified in the gift card purchase form, and if you have indicated another gift card recipient, Cosmolab.shop processes the name and e-mail address of this person. If you do not provide your personal data, you will not be able to enter into a Distance Agreement.
The information related to the purchase of the gift card, including all communications with you, is stored as proof that the Distance Agreement has been concluded and fulfilled. Cosmolab.shop retains this information based on the legitimate interest in protecting its rights and interests in the event of a dispute, and the legal obligation to retain information about the business performed.
Your and, in some cases, the gift card recipient's personal data related to the conclusion and performance of the Distance Agreement are processed only by Cosmolab.shop and our cooperation partners, which provide IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners. Your and, in some cases, the personal data of the gift card recipient will be processed for this purpose until the data retention period or limitation period specified in the legislation of the Republic of Latvia expires, whichever is later.
If you submit an application for an extension of a gift card for 1 (one) month, this application will be retained until the end of the extended period of the gift card, unless the applicable law provides for a longer period.
3. PURPOSE OF THE WEBSITE
This Website has been created and is maintained by Cosmolab.shop and its distribution partners. The website is designed to effectively serve as a platform for communication between the company and the customer, as a platform for selling branded products online, and also as a source of information on all matters related to products and the company.
4. PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services available on this Website and the samples we may provide to you are for your personal use only. You may not sell or resell the services or samples you receive from us. Cosmolab.shop reserves the right, with or without notice, to cancel or reduce any order to be executed or the amount of products or services provided to you in cases where, in our sole discretion, it may result in a breach of the Terms and Conditions.
5. ACCURACY OF INFORMATION
By providing a description of the products available on the Website, we strive to be as accurate as possible. If the information related to the product (description, colors, etc.) has changed, Cosmolab.shop cannot guarantee that the Website is completely updated at all times, including all current information.
6. INTELLECTUAL PROPERTY
All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound clips, data collections and software, all of which are summarized and arranged (collectively, Content) is the property of Cosmolab.shop, our subsidiaries, affiliates or licensors, and is protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including the laws governing the use of copyrights and trademarks. Use of our trademarks in any way, for any purpose, without our express written permission is prohibited.
7. GOODS
Products for sale on Cosmolab.shop - cosmetics are not food products and cannot be used for human consumption. Cosmolab.shop has taken all necessary steps to ensure that the presentation of the cosmetic products it sells, hereinafter referred to as “Products”, and in particular their type, odor, color, appearance, packaging, labeling, volume or size, are not miscible with food and do not endanger consumer health and safety.
Cosmolab.shop does not allow misleading statements regarding the effectiveness of the Product and other properties of the cosmetic product in relation to the consumer, as well as follows good manufacturing practices when producing cosmetic products.
Cosmolab.shop The product consists of natural ingredients included in cosmetics and is a safe product that is harmless to human life, health and the environment, which complies with the norms of the Law of the Republic of Latvia “Safety of Goods and Services”, as well as international regulations.
A product and a gift that accompanies a product, such as a purchase of a product or a certain purchase amount, are considered an inseparable set of things that cannot be accepted or returned separately unless you have expressly waived the gift that accompanies the product.
To get acquainted with the assortment of goods, characteristics and prices, special offers and their terms, click here .
8. PRICING POLICY
On the web page www.cosmolab.shop all prices are in euros (EUR). We strive to ensure that prices are always accurate, but we cannot guarantee that the prices quoted at the time of ordering will be correct and the prices of the products in force at that time. Upon receipt of your order, the price of which will differ from the price indicated on the website at that time, we will contact you and offer you the opportunity to cancel the order. If we are unable to contact you promptly, your order will be automatically canceled and you will receive a refund for all payments made under that order.
All prices are subject to VAT or other sales taxes, if applicable. Depending on the delivery address, an additional shipping fee may apply to your order, which will be clearly stated before payment is confirmed and included in the total order price.
The final price of the goods, including taxes and fees, as well as delivery or postage costs, will be indicated before concluding the Distance Contract.
If shipping or postage cannot be calculated in advance, you will be notified that such charges may apply.
9. DELIVERY PROCEDURES
All our deliveries are made safely and quickly, as confirmed by our previous operating experience. For information on order fulfillment and delivery procedures, as well as free delivery terms and additional delivery costs, we invite you to familiarize yourself with our product. Terms of delivery .
10. RETURN TERMS AND RIGHT OF WITHDRAWAL
Each issue related to the return of orders placed and delivered to the customer is dealt with separately under a simplified procedure. For information on the customer's options for returning products and to receive information about the termination of the contract and the relevant conditions, we invite you to familiarize yourself with our Return policy .
11. OBLIGATIONS OF THE USER
When accessing or using the Website, you must comply with the Terms and Conditions set out herein and the special warnings or instructions posted on the Website regarding access to or use of it. You must always act in good faith and in accordance with the law and customs. You may not make any changes or corrections to the Website, the Content or services contained therein, nor may you in any way impair the operation or functionality of the Website. Without limiting the generality of the other clauses in these Terms and Conditions, if you knowingly or negligently breach your obligations under these Terms and Conditions, you will be liable for any loss or damage that such breach may cause to Cosmolab.shop, our subsidiaries, affiliates or licensors. .
12. LINKS TO THIRD PARTY SITES
We are not responsible for the content of other websites to or from which our Website links. The links made on this website are for convenience only and do not constitute an endorsement by us, our subsidiaries or affiliates of the content, product, service or supplier in question. The use of links to or from other websites is at your own risk. We are in no way responsible for the inspection or evaluation of other websites from or to which our Website links, and we do not warrant or represent the liability of any other such website or website. activities, content, products or services, including without limitation their privacy policies and terms and conditions. You should carefully read the terms and conditions and privacy policies of all other websites you visit.
13. LIMITATION OF LIABILITY
You agree that, in accordance with the laws applicable to guests, the parties shall not be liable in any way (whether contractually, negligently or otherwise) for any interruption or error in your use of this Website.
In accordance with the applicable laws, the parties are in no way responsible (by contract, due to tort (including negligence) or on any other basis) for a) Cosmolab.shop interruption in commercial activities; b) delays or interruptions in access to the Website; (c) failure to supply, erroneous delivery, distortion, destruction or other alteration; d) any damage or loss of any kind incurred in connection with the presence or use of links to other sites on the Website; e) computer viruses, system crashes or failures that may occur in connection with the use of the Website, including the use of a hyperlink to or from third party websites; (f) any inaccuracies or omissions in the content; or (g) events beyond the reasonable control of the parties.
The Parties shall not be liable for any indirect, special, incidental or consequential damages (including lost profits) related to the use of the Website or its use (or inability to use the Website) by you, regardless of the type of activity, by contract, tort (including negligence) ) or for other reasons also if Cosmolab.shop is informed about the possibility of such losses.
14. COPYRIGHT CLAIMS
SIA "Cosmetic Solutions" All rights reserved.
All content, correspondence (by e-mail or regular mail) of this Website, as well as marketing materials used to advertise the Website on third party resources are the property of Cosmolab.shop. Reproduction or republishing of all or part of its contents is prohibited, except for the following purposes:
Permission to copy for personal use:
You have the right to make copies of the content of the Website or to print portions thereof for your personal use.
Permission to copy or republish for restricted use:
You have the right to make copies of the material in hard copy or digital format for use by third parties, provided that you indicate the Cosmolab.shop Website as the source of the content and materials by adding a top-level hyperlink to any of the republished copies ( http: //www.cosmolab.shop/ en ). You must also inform third parties with whom you share such copies that in case of republishing such copies, the source.lv website should be indicated as the source of all materials by inserting a top-level hyperlink ( http://www.cosmolab.shop.lv/lv ).
15. COMPENSATION
You agree to indemnify, defend, and hold harmless us from any damages, losses, losses, or costs, and to indemnify us for any damages, claims or claims arising out of or in connection with any breach of these Terms and Conditions. or warranties, or your use of this Website.
16. DISPUTE SETTLEMENT PROCEDURE
The Contracting Parties will endeavor to resolve any disputes that may relate in any way to your authorization on the Website or that arise in connection with the performance, interpretation or termination of this Distance Agreement.
Cosmolab.shop will respond to any of your applications in accordance with the procedures and within the time period specified in regulatory enactments and will inform you about the possible way of fulfilling the claim or resolving the dispute or alternative way of fulfilling the claim.
If the dispute cannot be resolved through negotiations, you as a consumer can bring an action either in the court of the Republic of Latvia, which is domiciled at Cosmolab.shop, or, regardless of the domicile of Cosmolab.shop, in the court of the domicile of the consumer.
Cosmolab.shop can only sue you as a consumer in the courts of the Member State where you are a consumer.
Cosmolab.shop in no way restricts your right to apply to the competent state authorities to protect your rights.
17. GENERAL PROVISIONS
You agree that these Terms and Conditions constitute the entire agreement between you and Cosmolab.shop regarding your use of this Website and its content.
Cosmolab.shop has the right to correct and clarify these terms at any time by publishing the relevant changes on the Website and indicating the date of the last change and if the changes in Cosmolab.shop could be important to you by sending you a message by e-mail. Any changes to these Terms and Conditions will be effective immediately upon posting. You agree that by continuing to use the Website after making such changes, you hereby consent to all such changes. Cosmolab.shop reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You must comply with such withdrawal or change from the time it is made, including, if necessary, by terminating your use of the Website in any way.
Nothing in these Terms shall be construed as establishing a partnership or any other type of joint venture between you and Cosmolab.shop. Cases where Cosmolab.shop is unable to comply with these Terms and Conditions on your part do not affect our full right to request compliance with them before or after. If any provision of these Terms and Conditions is unenforceable or invalid under applicable law, or is declared unenforceable or invalid by a decision of an arbitral tribunal or court, it shall not affect the validity or enforceability of these Terms and Conditions as a whole, but instead of these Terms and Conditions. to the extent possible, amendments shall be made in accordance with applicable law so as to fully reflect the original intent of the parties in accordance with the original Terms and Conditions.
18. FORCE MAJEURE
SIA "Cosmetic Solutions" shall not be liable for delays in the performance or non-performance of obligations, or for any other type of non-performance due to circumstances and obstacles beyond our reasonable control, including but not limited to strikes, government orders, hostilities or national state of emergency, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruption of the Internet connection, and failures of computer equipment and software. In the event of such force majeure, we will endeavor to rectify the delay as soon as possible.