DELIVERY OPTIONS
Pick-up in our shop in Daugavpils (free) :
Collection of your purchase in our store in Daugavpils, Riga street 63, takes place on weekdays, from 10:00-18:00, on Saturdays from 12.00-17.00 only after a confirmation call from our operator.
Delivery in Latvia:
By Omniva or DPD parcel:
under 49 EUR delivery charge - EUR 3.00
over 49 EUR - free
Delivery by courier:
Delivery to your door (weekdays, Monday to Friday, 9:00-18:00).
Delivery fee: EUR 7.00
Delivery to Lithuania or Estonia:
By Omniva parcel:
under 99 EUR Delivery fee - EUR 6.00
over 99 EUR - free
Delivery by courier:
Delivery to your door (weekdays, Monday to Friday, 9:00-18:00).
Delivery fee: EUR 10.00
Delivery by courier outside the Baltic States (5-10 working days): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Sweden, Ireland.
EUR 19,90.
Free on purchases over EUR 149.00.
DELIVERY TIME
Omniva parcel machines in Latvia (2-3 working days), Estonia and Lithuania (3-5 working days)
DPD parcel box (2-3 working days)
Delivery by courier:
Order delivery time is 3-5 working days.
Please note:
-
Deliveries are made on weekdays from 9:00 to 18:00. Please indicate the receiving address where you will be located and receive the order during the business day.
-
Delivery address should be as detailed as possible. All necessary additional information, such as the door code, must be provided to enable the courier to deliver on time. If the address is incorrect or inaccurate, the delivery time may be extended.
-
Be sure to provide the correct phone number.
-
At the time of delivery, the courier has the right to request the presentation of an identity document (passport, ID card or driver's license) to verify the identity of the recipient and to record the last 5 digits of the document number.
RETURN OF GOODS AND RIGHT OF WITHDRAWAL
You have the right to refuse the purchased goods within 14 days of receiving the order by mail to the address below. The goods must be unused and undamaged, and a printed order confirmation must accompany the shipment. Return costs are borne by the customer.
Looks.lv will refund the money received to the payer's account within 3 working days from the day the returned goods will be received, but in some cases the refund may take up to 14 days.
If you want to return a product whose purchase provided you with a gift (for example, you received a gift for a certain purchase amount or the purchase of a certain product), you must also return the gift you received. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the returned amount.
Please send the returned goods, together with the order confirmation, to our store:
SIA NUMI
Gymnasium Street 7/9, Daugavpils,
LV-5401, Latvia
RETURN OF DEFECTIVE PRODUCTS
If you have received a defective product, please contact us by e-mail: info@looks.lv